Why a rideshare passenger is in a strong position
As a passenger in an Uber, DiDi or Ola, you weren't driving and you had no control over what happened on the road. That means you carry no fault — and an injured, not-at-fault passenger is about the strongest position in the whole scheme. You have your own CTP claim, in your own right, and it doesn't depend on whose mistake caused the crash. See passenger claim NSW.
Who you claim against
Your claim runs against the CTP insurer of the vehicle that was at fault:
- If your rideshare driver caused the crash — it's their vehicle's green slip insurer.
- If another car caused it — it's that vehicle's insurer.
- If the at-fault driver fled or was uninsured — the Nominal Defendant scheme can step in. See uninsured driver NSW.
Here's the part that takes the pressure off: you don't have to work out who's at fault before you claim. You put the claim in, and we handle the liability side — including which insurer carries it.
The app doesn't change your CTP rights
People sometimes assume that because they booked through an app, the rules are different or the claim is somehow Uber's problem. For your CTP injury claim, that's not how it works. Every NSW-registered vehicle carries a green slip, and that green slip covers people injured in an accident involving the vehicle — including a passenger who climbed in via a rideshare app. The platform you booked through doesn't change your right to claim under the CTP scheme.
What the claim covers
- Statutory benefits — income support if the injury stops you working, plus treatment, rehab and care, for up to 52 weeks. Available regardless of which driver was at fault. See statutory benefits explained.
- A damages claim — the lump sum where your injury is non-threshold and someone else caused the crash. As a passenger that condition — someone else at fault — is almost always met. See the damages claim explained.
Save the app evidence
One advantage of a rideshare trip is the digital trail. Before it disappears, save:
- The trip receipt and booking confirmation.
- The driver's name and details from the app.
- The pickup and drop-off points and the time.
- A screenshot of the trip in your ride history.
Add the vehicle rego and any witness details, and you have a solid evidence base for exactly what happened and when.
What to do after a rideshare crash
- Get medical attention — and see a GP if anything aches in the following days. Soft-tissue injuries often surface late.
- Screenshot the trip details from the app while they're there.
- Get the vehicle rego and the other driver's details if another car was involved.
- Get the CTP claim in inside 28 days. See the 28-day rule.
If you were the rideshare driver
This page is about passengers. If you were the driver of the rideshare when the crash happened, your situation is different — driving for a platform can raise work-related cover questions alongside CTP, and the honest answer depends on the specifics. Worth a separate conversation. See injured driving for work NSW.
What we do for you
One call. We get your passenger claim in inside 28 days, set up treatment and income support, and take on the question of which insurer is liable so you don't have to. Where your injury is non-threshold we build the damages claim. We don't take a contingency cut from your damages.
Take the short check at /check, or call (02) 7238 7379 and a real person picks up.