Someone hit you. You're hurt.
The situation with the most on the table. We help sort it.
This is the situation with the most on the table. Medical, income, lump sum, the lot — what you're owed depends on what happened and how you're hurt. We'll walk you through it. One phone call is enough to get started.
The main things people are dealing with.
What's covered depends on the details, but these are the big ones.
Income while you can't work
Weekly payments while you're off work, based on what you were earning. Paid straight into your account. We help you get it sorted and keep it flowing.
How it worksMedical costs
GP, specialists, imaging, surgery, psychological support. Invoices paid directly — you shouldn't be out of pocket while you recover.
See what you're owedRehab
Physio, exercise physiology, occupational therapy, chiro where it's needed. Booked, pre-approved, paid. You focus on recovering.
How it worksLump sum (serious injuries)
For injuries with lasting impact — things like fractures, nerve damage, concussion with ongoing symptoms, diagnosed PTSD — there's often a lump sum on top for pain, future loss, and future care.
See what you're owedHelp around the house
If you need help with cleaning, shopping, childcare, or personal care while you recover, there's usually support for that too. We sort it alongside everything else.
How it worksEquipment and home tweaks
Mobility aids, home modifications, vehicle modifications where they're medically needed. All part of what we sort for you.
How it worksEarly support vs. the lump sum.
Two things often get confused: the support that kicks in early, and the lump sum that comes later. Both can apply to the same situation, and they're separate pieces of the puzzle.
Early support
While you're recovering.
Weekly income while you can't work, medical bills paid as they come in, rehab, psychological support. Starts flowing within weeks. Runs for a while — longer for more serious injuries.
Lump sum
After things settle.
A one-off payment for pain, future lost income, and future care. For more serious injuries. Comes later — the figure needs to wait until your condition has stabilised so the number reflects the real picture.
You don't pick one over the other. The early support runs in the background while we work on the rest. When the lump sum settles, past support gets reconciled so you're not out of pocket.
Rather just ring us?
We've been through this 1000 times. Been through it with you.
From the first call to the end of the file.
- 01
You call or do the short quiz
You tell us what happened once. We start working on it right then. If you'd rather see where you stand first, the short quiz is there any time.
- 02
We get things moving
We sort the paperwork and get everything filed properly so the early support can kick in and your medical costs start getting covered.
- 03
We deal with the insurer
Calls, letters, requests — all on us. GP, physio, specialist appointments get coordinated and paid through the scheme. You focus on recovering.
- 04
We work on the rest
While your weekly support runs, we build the picture for anything on top — pain, future loss, future care. Quietly in the background.
- 05
Settle when the time's right
A final figure, explained plainly in writing. Nothing signed until you're happy with it.
Why the type of injury matters.
Soft-tissue
Whiplash, sprains, bruising.
Common after most crashes. You still get income support, medical, and rehab — just the timeframe and what's on top looks different.
Don't assume "only whiplash" means nothing's available. Give us a call.
More serious
Fractures, nerve damage, concussion, diagnosed PTSD.
Broken bones, disc injuries, lasting cognitive or psychological symptoms. Support runs longer, and there's usually a lump sum on top.
This is where the numbers get bigger. The diagnosis matters.
The category gets worked out from your medical records — GP, specialists, imaging. Getting the right diagnosis early makes a real difference. We help with that too.
Quick answers
Leave your number — we’ll call you back.
Fast response, 7 days a week. Same-day callback during business hours. Any fault status. Any injury.
or call (02) 7238 7379
Had a car accident? Call Accident Hub.
Give us a call. One phone call is enough to get started — we'll listen to what happened, walk you through what's likely on the table, and take it from there.
Call Now (02) 7238 7379