From the call to the settlement.
How your compensation claim runs.
Every step of the claim, laid out in plain English — so you know what's coming next and what we're doing about it. Had a car accident? Call Accident Hub.
Five steps, one compensation claim
Most of it happens in the first 48 hours. The rest runs in the background while you focus on recovery.
- 01
You call — or take the quiz
One phone number, extended hours. Average pickup under 30 seconds during business hours. Rather check first? Take the 60-second quiz at /check and see what you're entitled to under MAIA 2017.
- 02
We lodge the CTP claim within 28 days
We file your compensation claim with the right CTP insurer, usually inside 48 hours. That unlocks statutory benefits from day one — income support, medical, rehab — regardless of fault.
- 03
We handle the insurer, gather evidence, coordinate treatment
Every call, letter, and request goes through us. GP, physio, psychology, specialists — booked, pre-approved, paid through CTP. Car repair and replacement get coordinated behind the scenes as part of your file.
- 04
We pursue statutory benefits and damages
Weekly income support flowing. All treatment paid direct to providers. Medical evidence gathered. Damages claim built and pursued where eligible under MAIA 2017 (non-threshold, not-at-fault).
- 05
Settlement
A single figure, explained in plain English, signed off only when you're happy. You keep 100% of your damages — no contingency cut.
What you do vs what we do
Short list on your side. Everything else on ours.
Three things. That's the list.
- Answer the phone. Your case manager calls with updates. You answer or call back when you can.
- Go to appointments. GP, physio, specialist, assessor — we book them, you show up.
- Rest. Actually. If a doctor says rest, rest. You recover faster and your claim reads cleaner.
Everything else.
- Lodge the CTP compensation claim inside the 28-day window
- Handle the insurer — calls, letters, pushbacks on denials
- Book every medical appointment and get treatment pre-approved
- Coordinate the car side behind the scenes
- Keep weekly income support flowing the whole way
- Gather medical evidence for the damages claim
- Build and pursue the damages claim where eligible
- Run legal representation through to settlement under NSW MAIA 2017
Talking to a real person takes 5 minutes.
Reading about the process is fine. Hearing the plan for your claim is faster.
When you'll hear from us
Enough to know what's happening. Not so much that your phone blows up.
Immediately
The first call — intake, plan, next steps, your case manager's direct number.
Within 24 hours
Confirmation your CTP claim is lodged, along with the insurer's claim number and what happens next.
Weekly
A short update — treatment status, claim milestones. Phone or message, your preference.
On any decision
Every time the insurer responds — approvals, denials, requests for information — we call you first.
At milestones
Treatment approvals, injury classification decisions, offers, settlement discussions — each gets a proper conversation.
Any time you call us
Your case manager's direct line is yours to use. You don't wait for us to reach out.
In the language you think in
Navigating a compensation claim in a second language is harder than it needs to be. We speak Mandarin, Arabic, Vietnamese, and Korean on the team — not through a translator on a three-way line, but directly, with the person handling your claim.
For other languages, we bring in an accredited translator on the call. No surcharge. You tell the story once, in the language you think in.
Every document that matters — insurer correspondence, medical reports, settlement offers — gets walked through with you in your language.
Common questions
Leave your number — we’ll call you back.
Fast response, 7 days a week. Same-day callback during business hours. Any fault status. Any injury.
or call 1800 224 482
Had a car accident? Call Accident Hub.
One call. Five-minute intake. The claim starts today.
Call Now 1800 ACCHUB