What if I crashed while travelling interstate?

If you're a NSW-registered driver and your claim falls under NSW CTP (the Motor Accident Injuries Act 2017), we still run the claim. Claims under another state's scheme need to be lodged there — but call us first, we'll point you right.

What if I'm in regional NSW but my insurer is Sydney-based?

Doesn't change anything. CTP insurers cover the whole state. Handling the insurer is part of the compensation claim, so we deal with the claims officer on your behalf whether they're in Parramatta, North Sydney, or Newcastle.

Can I do the whole thing over the phone?

Yes. Most of our customers never come into the office. The call, the quiz at /check, the claim lodgement, the medical appointments — all organised remotely. Sign documents digitally where we can.

We take claims from anywhere in NSW.

Sydney Metro, Western Sydney, and the rest of the state.

Our multilingual desk is built around Western Sydney. The compensation claim itself runs the same way whether you're in Parramatta, Penrith, or Port Macquarie. Had a car accident? Call Accident Hub.

Call 1800 ACCHUB

Fast response7 days a week

Same-day callbackDuring business hours

Pay nothing upfrontNo hidden fees

5 languagesEnglish · Mandarin · Arabic · Vietnamese · Korean

Core coverage

Sydney Metro and Western Sydney

Where our multilingual desk is built around the communities we serve. Claims from these suburbs are handled by team members who speak your language.

Find your suburb

Parramatta

Our multilingual desk HQ — Mandarin, Arabic, Korean strong here.

Blacktown

Western Sydney coverage. Claims handled the same as Sydney core.

Liverpool

South-Western Sydney hub. Strong Arabic and Vietnamese desk.

Fairfield

Cabramatta, Canley Vale — Vietnamese-speaking claim handlers.

Bankstown

Canterbury-Bankstown LGA. Arabic desk sits here.

Cabramatta

Vietnamese community focus. Doctors we book speak your language.

Penrith

Far Western Sydney. Same claim service as the inner city.

Campbelltown

Macarthur region. Full compensation claim service.

Auburn

Strong multilingual support — Mandarin, Arabic, Turkish.

Lakemba

Arabic-speaking claims officer assigned by default.

Canterbury

Canterbury-Bankstown. Same claim service as the core.

Mount Druitt

Western Sydney edge — claim run the same way from anywhere.

Wider NSW

The rest of the state

Central Coast, Newcastle, Wollongong, the Blue Mountains, regional NSW. Same compensation claim service from our team.

Central Coast

Gosford, Woy Woy, Terrigal, The Entrance. Compensation claim run the same.

Newcastle & Hunter

Newcastle, Maitland, Cessnock, Port Stephens. Full claim service from our team.

Wollongong & Illawarra

Wollongong, Shellharbour, Kiama. The claim runs the same as anywhere else.

Blue Mountains

Katoomba, Springwood, Lithgow. Full claim service — remote or not.

Southern Highlands

Bowral, Moss Vale, Mittagong. Same claim service as Sydney.

Regional NSW

Riverina, New England, North Coast, Far West. Claim management, medical, compensation run the same.

Why Western Sydney

Our specialty, for a reason

Five languages, native speakers, no phone-tree translation services. Compensation claims run in the language you think in.

01 / 05

English

Strong across NSW-wide.

02 / 05

Mandarin

Strong across Parramatta, Chatswood, Hurstville, Auburn.

03 / 05

Arabic

Strong across Lakemba, Bankstown, Punchbowl, Auburn.

04 / 05

Vietnamese

Strong across Cabramatta, Canley Vale, Fairfield.

05 / 05

Korean

Strong across Eastwood, Chatswood, Strathfield.

How we built the desk

Parramatta, Canterbury-Bankstown, Cabramatta, Fairfield.

More than 40% of residents in these LGAs speak a language other than English at home. Compensation claims fail every week because someone didn't understand what an insurer's letter was asking for. We staff the desk with native speakers, book GPs and physios who speak your language, and translate every insurer letter into plain English before anything needs a decision from you.

Had a car accident? Call Accident Hub.

Tell us where you've ended up anywhere in NSW. The claim starts today.

1800 ACCHUB or request a callback

Outside Sydney

What happens if you're further out

The claim runs the same way wherever you are in NSW. Here's what doesn't change — and the one thing that might.

What's the same

The compensation claim

CTP claim lodged inside the 28-day window.
Medical coordination with local GPs and allied health in your town.
Statutory benefits, damages, settlement — pursued the same way wherever you live.
Same-day callback during business hours. Fast response, 7 days a week.

What might differ

Local provider network

Medical providers: we book you with GPs and physios local to where you live — densest in Sydney, still strong across regional hubs.
Multilingual desk: built around Western Sydney, so some languages are stronger in those suburbs — but we bring in translators anywhere.
Remote consultations: most of the claim can run over the phone and online.

Questions

What people ask about coverage

Common questions from people outside the Sydney core — straight answers.

Yes — we take compensation claims from anywhere in NSW. Lodgement, insurer liaison, medical coordination, statutory benefits, damages — all run the same way whether you're in Sydney or on the North Coast.

Can’t call right now?

Leave your number — we’ll call you back.

Fast response, 7 days a week. Same-day callback during business hours. Any fault status. Any injury.

or call 1800 224 482

Had a car accident? Call Accident Hub.

Wherever in NSW you've ended up — we take the claim today.

Call Now 1800 ACCHUB