You caused the crash. You're fine.
Stressful, but usually sortable — we can help you think it through.
Your own insurance is the first place to start. We can help you think through what comes next — whether that's a claim, a talk with your insurer, or just a second opinion on what you should be doing. It's worth the phone call.
Three things worth thinking about.
You're fine, but there's usually still things to sort. Here's what's typically on the list.
Your passengers
If anyone in your car was sore — even a little — they've got a claim of their own. It runs on your car's insurance, not out of your pocket. Pass their details to us and we'll help them sort it.
Passenger infoIf you get sore later
Whiplash and back pain can turn up days afterwards. If anything starts aching, call us — there's usually real support available even though you caused the crash.
If you're hurtThe car and the other driver
Your own insurer handles your car side. If the other driver's insurer sends a letter or bill, don't pay it before giving us a call — we'll help you think through whether it's reasonable.
See what you're owedWhat we can and can't help with.
If you caused the crash and you're not hurt, there's no personal injury claim on your side to chase right now. That's just how it works. We won't pretend otherwise.
What we can help with is the stuff that actually tends to come up: passengers who turn out to be sore, letters of demand from the other driver's insurer, and what to do if you start feeling something yourself in the days ahead. A short phone call is usually enough to sort out where you stand.
Plain advice, no pressure. We'll tell you straight if there's not much in it for you.
Rather just ring us?
A real person answers. Ask anything — the call costs nothing, and you decide what happens next.
Sore later? Call us early.
People often assume that if they caused the crash, there's nothing available to them. Often there is — income while you recover, medical costs, that kind of thing. It depends on the details, and the earlier we know, the more options stay open.
If anything starts aching in the days after — whiplash, headaches, back — give us a call the same day if you can. Easier to sort early than late.
Quick answers
Next reads
Injured, at fault
If anything starts aching, this is the one to read. Plenty of people assume there's nothing — usually there is.
Read morePassengers
Anyone in your car who was hurt has their own claim — it runs on the insurance, not your pocket.
Read moreHow it works
How the whole thing runs, if anything does open up later.
Read moreLeave your number — we’ll call you back.
Fast response, 7 days a week. Same-day callback during business hours. Any fault status. Any injury.
or call (02) 7238 7379
Had a car accident? Call Accident Hub.
Give us a call. We'll walk you through where you stand, help you think through what's next, and if something comes up later we're one phone call away.
Call Now (02) 7238 7379