How we work, and who runs your claim.
The honest version. No hype.
Accident Hub coordinates your NSW motor accident compensation claim from the first call. Here's exactly how that works — who does the legal work, what it costs you, and the law we work within.
One brand, one phone number, one file.
When you call Accident Hub, we run your NSW motor accident compensation claim from start to finish. You deal with one team and one number — not a phone tree, not a maze of separate companies.
Behind that single point of contact, three things happen, and we think you should know exactly who does what:
The legal work
A qualified NSW legal practitioner runs the damages side of your claim as part of our service. Real legal work, done by someone qualified to do it.
The treatment
Delivered by registered medical providers on their own professional responsibility. We book it, coordinate it, and chase the insurer for approvals.
No cut of your damages
Legal costs on a damages claim are regulated and capped under NSW law. We don’t take a contingency percentage off your settlement.
Operating under NSW MAIA 2017.
Every NSW motor accident compensation claim runs under the Motor Accident Injuries Act 2017 (NSW) — the compulsory third-party (CTP) scheme you pay into every time you register a vehicle. We work inside that framework. We’re not the insurer, and we’re not the regulator.
MAIA 2017
The Act that sets out statutory benefits, threshold rules and damages for NSW motor accidents.
SIRA
The State Insurance Regulatory Authority oversees the CTP scheme and sets the guidelines insurers follow.
PIC
The Personal Injury Commission resolves disputes about motor accident claims independently of the insurer.
Most people pay us nothing directly.
We’d rather be plain about money up front than leave it vague. Here’s how costs actually work on a NSW motor accident claim:
- Statutory benefits — income support and medical treatment — are paid by the CTP insurer, not by you.
- Approved treatmentis funded through CTP where it’s approved, rather than out of your pocket.
- Legal costs on a damages claim are regulated and capped under the Motor Accident Injuries Act 2017, and are typically recovered from the settlement rather than from your compensation.
- No contingency cut. Accident Hub doesn’t skim a percentage off your damages settlement.
Your engagement letter sets out the specifics for your matter before work begins. Any fee arrangement that affects you is agreed in writing up front — no surprise charges partway through.
Even if the crash was your fault.
Under the Motor Accident Injuries Act 2017, an injured driver can receive up to 52 weeks of statutory benefits — income support and medical treatment — regardless of who caused the crash.
A lot of compensation firms won’t take an at-fault call, because their model relies on taking a percentage of a damages settlement, and an at-fault driver usually doesn’t have a damages claim. We don’t work on a damages cut — so there’s no reason for us to turn that call away. If you’re injured and you caused the crash, you may still be owed something. We’ll tell you plainly where you stand.
What clients say
We only ever show real, consented reviews from real clients.
Real reviews, when they’re real.
We don’t post made-up testimonials or borrowed star ratings. As clients finish their claims and choose to share how it went, their words will appear here — and nowhere before then. In the meantime, the honest version is this: a real person picks up, we explain things plainly, and we don’t take a cut of your damages.
The questions people actually ask.
No spin. If something isn't clear, call us and we'll explain it.
Rather just talk it through?
A real person picks up. We'll walk you through how it works before anything starts.
Leave your number — we’ll call you back.
Fast response, 7 days a week. Same-day callback during business hours. Any fault status. Any injury.
or call (02) 7238 7379
Had a car accident? Call Accident Hub.
One phone call. We'll explain how it works, then take it from there.
Call Now (02) 7238 7379