Hurt in a taxi? As a passenger, you can claim.

A taxi passenger is in a strong position

As a taxi passenger you weren't driving and had no say in what happened on the road. That means you carry no fault — and an injured, not-at-fault passenger is about the strongest position there is in the NSW scheme. You have your own CTP claim, in your own right, and it doesn't hinge on whose mistake caused the crash. See passenger claim NSW.

Who you claim against

Your claim runs against the CTP insurer of the vehicle at fault:

• If the taxi caused the crash — it's the taxi's green slip insurer.
• If another vehicle caused it — it's that vehicle's insurer.
• If the at-fault driver fled or was uninsured — the Nominal Defendant scheme can step in. See uninsured driver NSW.

You don't need to untangle the taxi company's arrangements or work out fault before you claim. You put the claim in; we sort the liability side.

Taxi vs rideshare — what's different

If you've read our Uber passenger accident page, the core is identical: as a passenger you have your own CTP claim and you're not at fault. The practical difference is the evidence trail. A rideshare gives you a neat app receipt with the driver's details; with a taxi you'll want to capture them yourself. The CTP injury claim itself runs the same way for both.

What to capture (and what to do if you didn't)

Useful details from a taxi trip:

• The cab number (usually displayed inside and on the vehicle).
• The taxi company / network.
• The time and the route.
• Any receipt — paper or card.
• The vehicle rego and the other driver's details if another car was involved.

Didn't get them? It's rarely fatal. Taxis can often be traced through the company, the rank or booking record, CCTV, witnesses, and the police event number. The sooner you act, the easier the trace — and we can help track down what's needed.

What the claim covers

• Statutory benefits — income support if the injury stops you working, plus treatment, rehab and care, for up to 52 weeks. Available regardless of which driver was at fault. See statutory benefits explained.
• A damages claim — the lump sum where your injury is non-threshold and someone else caused the crash. As a passenger, that condition is almost always met. See the damages claim explained.

The injuries we see in taxi crashes

Taxi passengers are often unrestrained in the way a front-seat occupant is, or sitting sideways reaching for the door or seatbelt when the impact lands. The common injuries follow the usual crash pattern but can be amplified by an awkward seating position:

• Whiplash and neck injuries from the sudden jolt. See whiplash claim NSW.
• Back and shoulder strains, especially if you were turned or leaning.
• Knee, hip and head impacts against the seat in front, the door, or the partition.

As with any crash, some of these surface a day or two later once the adrenaline fades — so don't brush off a stiff neck the morning after.

What to do after a taxi crash

1. Get medical attention, and see a GP if anything aches over the following days — soft-tissue injuries often surface late.
2. Note the cab number, company and time while you can.
3. Get details of any other vehicle involved.
4. Get the CTP claim in inside 28 days. See the 28-day rule.

What we do for you

One call. We get your passenger claim in inside 28 days, set up treatment and income support, and take on the question of which insurer is liable — including helping trace the taxi if you didn't catch the details. Where your injury is non-threshold we build the damages claim. We don't take a contingency cut from your damages.

Take the short check at /check, or call (02) 7238 7379 and a real person picks up.