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Accident Hub

Rideshare (drivers and passengers).

Uber, DiDi, Ola — doesn't matter whose app was on.

Doesn't matter whose app was on — we help drivers and passengers both. For rideshare drivers, gig work usually means no sick leave, so early income support matters more than most people realise. For passengers, you're covered regardless of whose fault it was. Give us a call and we'll work out the layers.

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Fast response · Same-day callback · Pay nothing upfront.

Under NSW MAIA 2017The motor accident law we work within
No cut of your damagesLegal costs are regulated, not skimmed
We take at-fault claimsUp to 52 weeks of benefits
Plain EnglishNo jargon, no runaround
Two sides, same job

Drivers and passengers — we help both.

The basics are the same. What differs: platform insurance layers for drivers, and how to evidence gig income properly.

Drivers

Rideshare drivers on shift

As a gig worker you usually don't have paid sick leave or a workers' comp scheme through the platform. Early income support while you can't drive matters a lot. We calculate your pre-crash earnings properly, using platform statements and tax records, so the weekly payment reflects what you were actually making. Caused the crash? There's usually still real support available even when some places won't take those matters.

Passengers

Rideshare passengers in the car

Same as any passenger — you were in the car, not driving it. Your claim runs on the rideshare car's insurance regardless of fault, and platform insurance often adds another layer on top. We work both where they apply.

What's usually on the table

What we help sort.

The main pieces, plus the extra bits specific to gig work and platform insurance.

01

Early support

Income while you can't work (big deal for gig workers without sick leave), medical bills paid, rehab, psychological support. Runs for a while and can be extended for more serious injuries.

See what you're owed
02

Gig income, properly documented

Platform statements, tax returns, BAS, relevant rebates — pulled together so your weekly payment reflects what you were actually earning, not a conservative guess.

How it works
03

Platform cover and lump sum

Platform insurance reviewed and lodged against where it applies. For more serious injuries, a lump sum on top for pain, future loss, and future care.

The full picture

Rather just ring us?

We've been through this 1000 times. Been through it with you.

(02) 7238 7379or request a callback
Platform insurance

We sort the platform side — you don't have to.

Rideshare platforms — Uber, DiDi, Ola — carry their own layer of insurance that sits on top of the main cover during certain states of app usage. Usually when the app's online or a trip's active. The rules, carriers, and when it kicks in differ between platforms and change over time.

Our job is to figure out every insurer that might respond and get things filed with the right parties. Depending on the details, your claim might involve the main cover only, the main cover plus the platform layer, or even your personal comprehensive policy too.

You don't have to work this out. Just tell us what you were doing at the moment of the crash (online, on-trip, just finished, logged out) and we'll track down the records and sort it with the right people.

Common questions

Rideshare-specific

As a rideshare driver you've got a claim through the at-fault car's insurance — yours if you caused it, the other driver's if they did. Gig work usually means no employer sick leave, so the income support through this scheme is a big deal. We get things moving quickly and help keep it flowing.
Related

Related reads

Drivers

Relevant if you rideshare sometimes and drive privately at others.

Read more

Passengers

If you were a passenger in a rideshare, the passenger page walks through it.

Read more

See what you're owed

A few short questions and you'll get a plain-English read on your situation.

Read more
Can’t call right now?

Leave your number — we’ll call you back.

Fast response, 7 days a week. Same-day callback during business hours. Any fault status. Any injury.

or call (02) 7238 7379

Fast response · Same-day callback · Pay nothing upfront.

Had a car accident? Call Accident Hub.

Give us a call. Whichever platform, whatever state the app was in — we'll work out the layers and get things moving.

Call Now (02) 7238 7379
(02) 7238 7379
or request a callback →